Orders are usually shipped the same day from our warehouse in Stockholm, Sweden. Shipping is approximately 1-4 working days with PostNord (Trackable Package). We do our best to deliver your package to you as quickly as possible!

Within Europe outside of Sweden, the delivery is approximately 4-10 working days with PostNord (Trackable Parcel)

As soon as your package has been dispatched from our warehouse, you will receive a delivery confirmation emailed to you. Please note that it may take some time for the tracking information to appear.

With each order, an order confirmation is automatically sent to the e-mail entered. If you still can't find the email, we recommend that you double-check the spam folder.

A pre-order is an order you place for an item that has not been released or is not in stock. They are sent to the customer when they are available. Pre-orders allow you to order products before they are available. Whether the product is out of stock or soon to be launched, pre-orders act as a kind of reservation guaranteeing you access to it, at the earliest possible availability.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You have a 2-week right of withdrawal after you have received your order. 

Due to abuse of free returns and because we think about the environment, you are responsible for returns yourself.

Upon receipt of your returned package, your refund will be processed within 1-9 working days. If you have any questions or concerns regarding the refund process, please feel free to contact our customer service department for assistance. We appreciate your understanding and patience.

You will be automatically refunded using your original payment method within 1-3 business days. Remember that it may take some time for your bank or credit card company to process and post the refund as well.

If more than 7 working days have passed since we approved your return, please contact us at our contact page.

Our partner Klarna is a trusted provider of payment services, offering consumers worldwide flexible shopping and purchasing experiences.

Rovior x Klarna consists of different payment methods available online, only for Rovior members. The options available to you are presented at checkout.

PAY LATER

With Pay Later, Rovior members have more time to pay. You can shop now, try on at home and only pay for the items you keep for up to 30 days later. No interest, No fees, No impact on your credit score.

As soon as your order has been sent, you will receive an e-mail from Klarna with information on how and where you pay.

We accept cards with American Express, MasterCard, Maestro and Visa.

We put your payment security first. This means that you may need to verify your card payment with 3D Secure before the purchase is completed. Your bank can tell you more about 3D Secure and how to verify yourself.

Encrypted transactions for your security

Rovior guarantees that your data is completely safe with us. All information is sent encrypted to ensure complete security of all sensitive information. Read more in our privacy policy.

If the card transaction is not approved, your order will be cancelled. Contact your bank or card issuer if you have any questions regarding this..

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